Let us install and configure Boot Camp on your Mac.
(Formatting a hard drive erases all data on it backup and restoration services are offered at an additional fee.) $109.99 We will then bring that operating system completely up to date by downloading and installing updates.
Flat rate it support mac os x#
Connecting Point SERVICE will format the hard drive of your Windows PC or Mac, and then install your Windows or Mac OS X operating system (sold separately) on it. Let us install the operating system on your Mac or PC, then make it current with all updates. Want to get started? Give us a call at 248.545.0800 today.When you get your new computers and peripherals from us, Connecting Point SERVICE can do all kinds of things to make your life easier…
We’d be happy to talk to you about your current IT problems, look at your existing IT budget (and bills) and show you how it should have been handled. If you’ve been getting surprise, unexpected bills due to new IT challenges that your staff has had, it’s time to re-evaluate. We’d be happy to show you how IT support should be. It’s unfair for an IT firm to throw you for a loop and charge you for support simply because the problem wasn’t expected.
You work with an IT provider to keep these tools running smoothly.
Flat rate it support software#
You invest in software and technology as tools to increase productivity. If a user can’t access their documents on their tablet, we see to it until it works. If an employee can’t print, we help them print. This means the printers, switches, routers, modems, and even smartphones that your staff use every day are supported. We decided a long time ago that when we said flat-rate, we truly mean it. So many IT firms claim they offer all-you-can-eat flat-rate IT support, but there is always a huge “if.” Granted, smaller, less experienced firms are wise to cover their backsides to prevent their clients from out-scoping contracts, but when you’ve been doing this for a long time, you have the experience to solve problems quickly and keep your time within budget. The “kicking them while they’re down” motif comes in a lot of different varieties, but it still stings nonetheless. This time, the excuse was that the user had an issue with their laptop at home. Support walks them through solving the issue, and it’s done in 20 minutes.Ī week later you get a bill. They put in a ticket with support (who again, you pay a monthly contract for). Your staff is working from home, and one of your employees is struggling to gain access to the VPN to remote in and work. We’ve seen something similar over the years that plays out a little differently, so we’re updating our analogy: We call that “kicking them while they’re down.” It’s abhorrent and everything we stand against at Fuse. Apparently, “escalation” wasn’t a part of your initial service contract. By the end of the day, your staff is up and running again, and things can go back to normal.Ī week later you get a bill. They arrive on site eventually, and work to get you back up. You plead, you demand, and convince your trusted IT provider to leap to action. Meanwhile, you’re stuck, dead in the water. You call your IT provider (who you pay a monthly service contract for), but they can’t get there until the end of the day, or maybe Monday. It’s Friday morning, and the last day of the month. We have an old analogy about those other IT companies out there. While the last year has presented many new challenges for businesses to face, one of the more frustrating problems has been the unexpected tech support bills that came from it. Many Michigan businesses rely heavily on their IT, even more so with staff working remotely.
0 kommentar(er)
